.png)
Privacy policy
1. Collection and Use of Personal Information
When you use the services of CeresMall, we may ask you to provide personal information. CeresMall will use such information in accordance with this Privacy Policy. You are not obligated to provide the personal information we request. However, in most cases, if you refuse to provide it, we will be unable to supply products, deliver services or resolve problems you encounter.
Below are examples of the types of personal information CeresMall may collect and how we utilize this information.
2. What Personal Information We Collect
When you register an account, purchase products, download software updates or contact us, we collect various information including your name, delivery address, mobile phone number, email address, contact details and usage preferences.
When you buy goods or gift cards on CeresMall, the platform will collect the recipient information you fill in, such as name, mailing address, email and contact number. CeresMall uses this information to fulfill orders, provide corresponding products and services, and implement anti-fraud risk control.
In some jurisdictions, to comply with local laws, we may require users to present government-issued identity documents, which is only applicable to a few specific scenarios such as customs declaration.
3. How We Use Your Personal Information
We will promptly send you notifications of new product launches, software upgrades and event previews. If you no longer wish to receive marketing emails, you may unsubscribe at any time by updating your preference settings.
We use your personal information (email, mobile number, etc.) for account verification and identity authentication.
We send important operational notifications such as order updates via your personal information. These mandatory transaction alerts cannot be unsubscribed.
We also apply personal information to internal audits, data analysis and research to optimize CeresMall’s products, services and customer communication experience.
4. Collection and Use of Non-Personal Information
We also collect non-personal information that cannot be directly linked to a specific natural person, which may be collected, used, transferred and disclosed freely for legitimate commercial purposes.
We collect data generated during your use including occupation, language, postal code, area code, unique device identifier, referral source, geographic location and time zone, so as to analyze user behavior and optimize products, services and advertising placement.
The system counts user browsing activities on the website and aggregates them into anonymized collective data to improve website content and identify popular sections. Such aggregated desensitized data is deemed non-personal information under this policy.
We retain search records and other usage logs to improve service matching accuracy. IP addresses are generally not recorded unless required to guarantee stable network service quality.
5. Cookies and Other Technologies
CeresMall, marketing emails and advertisements adopt technologies such as Cookies, pixel tags and web beacons to analyze visitor behavior, count page views and optimize advertising performance. Data collected via Cookies is treated as non-personal information. If local regulations classify identifiers such as IP addresses as personal data, they will be protected accordingly. Any combined dataset of non-personal and personal information will be managed entirely as personal information.
The system automatically collects logs (IP address, browser type, operating system, access timestamp, etc.) for trend analysis, website maintenance, user profiling and marketing campaigns. Pixel tags can track email open rates to reduce redundant mail deliveries.
6. Other Provisions
CeresMall may disclose your personal information when required by laws, judicial procedures or requests from domestic and foreign government authorities, or for national security, law enforcement and public interest purposes. All personal data may also be transferred to a successor third party to enforce platform rules, safeguard operational security, or in the event of corporate restructuring, merger, acquisition or business sale.
Personal Information Security Protection
The platform attaches great importance to data security. TLS encryption protocol is adopted for data transmission. Data is stored on servers with restricted access and physical security protection. Account passwords are fully encrypted, and the same encryption standards apply to third-party storage services.
7. Privacy Inquiries and Policy Updates
Please feel free to contact our customer service hotline if you have questions about this policy, our data processing practices or wish to report irregularities.
We will categorize and process all inquiries and data access requests, and supplementary documents may be required for complex cases. Every application will receive a formal reply. If you are dissatisfied with the outcome, you may file an appeal with the local regulatory authority, and we will guide you through the appeal channels.
CeresMall reserves the right to revise this Privacy Policy at any time. Material changes will be announced on the official website with the updated full version published for public review.