Orders

Q1: When will my order ship?
A: In-stock items ship within 24-48 hours. Pre-order items follow the timeline shown on the product page.

Q2: How do I track my order?
A: Sign in → My Orders → Logistics. You can also share your order number with our support team.

Shipping

Q3: Which countries do you ship to?
A: Mainland China, HK/MO/TW, Japan, Korea, Southeast Asia, and major Western countries. Final list is shown at checkout.

Q4: How is shipping cost calculated?
A: Calculated by destination and weight. Free-shipping promotions are announced on the homepage.

Returns

Q5: Do you offer free returns?
A: Yes — 30-day no-reason returns for items in original packaging. See our Return Policy for details.

Q6: When will I receive my refund?
A: Within 3-7 business days after we receive and inspect the returned item.

Products

Q7: Are your essential oils 100% natural?
A: Yes. All essential oils are plant-derived with IFRA-compliant testing. Cruelty-free.

Q8: How long does a car fragrance last?
A: Typically 4-8 weeks depending on usage. Replacement refills are sold separately.